Q & A Table of Contents
Negotiation's Key Communication Skills
From: Winsome in Jamaica, W.I.
Question: What would you say are the key communication skills used in
negotiation?
Response: The key communication skill in negotiation is to listen. There's
an old saying: God gave us one mouth and two ears, and we should use them in
that ratio.
Obviously when you are listening, you need to be listening for useful
information. Thus it is very important to plan ahead, thinking about what
you can learn that will help you decide what approach you would like to take
-- and what you can learn about what appeals to the parties with whom you
are negotiating. So think about the questions you're going to ask; the
result should reward your listening with real problem-solving information.
Good luck and good negotiating,
Steve
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